Contact Us

Need help choosing frames, uploading a prescription, or tracking an order? The Nayanva support team replies within 24 hours, seven days a week.

Reach us

• Email: orders@nayanva.com
• WhatsApp: +91 87554 91511
• Hours: 10 am – 7 pm IST, Monday–Saturday

Common requests

Prescription files — attach them to your order or email them within 24 hours. Order status — share your order number (starts with NV or #) and we will reply with a courier live-tracking link. Exchanges — see our shipping & returns page, or simply reply to your order confirmation email.

Still unsure which frame suits your face? Send us a selfie on WhatsApp — our opticians recommend two shapes, usually a square frame glasses or rectangular frames pick, free of charge.